Customer Support

Building Lasting Relationships

We believe in building lasting relationships with our customers, providing a superior service that sets us apart within our industry. The energy industry has long been tarnished with a reputation for poor customer service, due in large part to the experience of individual customer’s direct supplier interactions. We take customer support seriously, understanding that while saving money is important, saving time can prove just as worthwhile. We are here to oversee every aspect of your energy needs, from a billing query to renewal reminders.

Benefits of a dedicated account manager

We believe in building lasting relationships with our customers, providing a superior service that sets us apart within our industry. Our support team will liaise with the energy suppliers on your behalf, so that you do not have to spend time on hold to a supplier’s call centre. We direct our queries through a dedicated broker account management team within each of the suppliers. We have unique service level agreements (SLAs) with each energy supplier, meaning that any query or issue is dealt with in an agreed timely manner.

We have invested in an industry-leading web-based client portal that allows you to log in from any place and at any time to check the status of your account, review energy market reports, contact customer support and more.

Common customer support issues that we deal with include:

Transfer of supply, ensuring contracts go live on time
Billing queries
Submission of meter readings
Settle disputes with energy suppliers
Upgrade / downgrade of meters
Establish new electricity and gas connections and meter installations

Once a query is resolved, your account manager will provide a brief and understandable explanation of the situation. Equally important is that we ensure that the problem is not only rectified, but does not happen again.

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Services for everyone

Energy Procurement

Resolve Energy are specialists in energy procurement for businesses.

Contract Negotiation

The task of negotiating with each supplier to find the best deal is a daunting process.

Account Management

We recognise that a successful business relationship is based on consistency and trust.

We believe in building lasting relationships with our customers, providing a superior service that sets us apart within our industry.

Market Intelligence

Market intelligence is a fundamental part of accurate and confident decision-making.

Large Companies

For large businesses, you are likely to have different electricity and gas needs to those of a small business.

Metering Services / Site Works

Whether you require a simple change of meter, or are building a new property entirely, our team of site works experts can assist you.

Multi-Site/Group Services

We understand how complicated and time consuming each and every commercial energy renewal can be.

ESOS

ESOS is a mandatory energy assessment scheme for organisations in the UK that meet the qualification criteria.

Water Services

Statistics show that business customers across the UK are being disadvantaged by their water company.

Electricity Pricing

Business electricity can be a very complicated field without the right knowledge and expertise.

Gas Pricing

Commercial gas can be a huge drain on any company’s cash flow.

Dual Fuel Tariffs

The term dual fuel simply refers to when you have the same supplier for electricity and gas.

Third Party and Industry Charges

A typical electricity bill will consist of around 45% non-commodity costs, with only 55% being commodity costs.

Half Hourly Electricity

This type of meter is connected to a telephone line and meter readings are taken every half hour, 24 hours per day, 7 days per week, 365 days of the year.

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Monday	08:30 - 17:00
Tuesday	08:30 - 17:00
Wednesday	08:30 - 17:00
Thursday	08:30 - 17:00
Friday	08:30 - 17:00